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Roadside Assistance

Every Ford, Lincoln and Mercury vehicle owner enjoys roadside assistance with their new vehicle for 36 months or 36,000 miles, whichever comes first. Lincoln owners enjoy 48 months with unlimited miles. Extend your coverage by buying an ESP. All Ford ESPs, from BaseCare to Premium Care, come with roadside assistance. Not only will you have the peace of mind that comes with knowing your vehicle is protected if it needs an unexpected repair, but you’ll also rest easy knowing you can get help if you’re stuck on the side of the road.


Program Highlights
  • Available 24 hours a day, 7 days a week, 365 days a year, including holidays
  • Towing for warranty and non-warranty problems, including accidents
  • Changing of flat tires on-site
  • Fuel delivery if the vehicle runs out of gas (up to 2 gallons at no charge
  • Jump starts for dead batteries
  • Lockout assistance to unlock doors
  • Honored throughout the fifty states, Puerto Rico, Virgin Islands and Canada
  • Refer to your Owner’s Guide for specific terms of coverage - see Glove Box Manuals to download a copy of your vehicle’s Owner’s Guide
When you need Roadside Assistance:
Step 1: Call
  • 800-241-3673 (Ford/Mercury)
  • 800-521-4140 (Lincoln)
  • 800-565-3673 (in Canada)
Be prepared to give specific directions to your location. Have your Vehicle Identification Number (VIN), model and color of your vehicle and your license plate number ready.
Step 2: The Roadside Assistance Customer Service Representative (CSR) will first inquire if you are safe. If you wish, the CSR will dispatch local authorities to the scene
Step 3: The CSR will advise you when a service provider has been dispatched and give you an estimated time of arrival (usually within 30-45 minutes).